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Privacy Policy


The Hotel Riviera Maya is concerned about your rights of privacy. Therefore, our website will help you maintain control over your personal information and foster a more interactive environment. Please feel free to read the following to learn more about our data collection policies and procedures. The Hotel Riviera Maya takes the issue of safeguarding your privacy very seriously. We have created this Privacy Policy in order to better familiarize you with the information we collect from hotel guests and web site visitors.

The term "Personal Information" refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender, personal financial history and social insurance or social security number.

Personal Information is collected to assist us in making your reservation and providing the services you request, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arise from your stay with us. We may use the Personal Information you provide to send you newsletters regarding our hotel and to advise you of promotions or to inform you of offers or other information that may be of interest to you.

At the hotel we go to great measures to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information. In order to serve you better we also store certain guest information in our Reservation Guest Information System ("ReGIS"). ReGIS is a secure customer database stored on a dedicated server located in a data centre in Pittsburgh, Pennsylvania. The stored information includes guest name, address, phone numbers and credit card number. We may also store certain information regarding your service preferences. We also store other transaction information in ReGIS, including the number of stays you have had and the number of nights of each stay.


Information You Provide Us...

Personal information such as your name, e-mail address, telephone number, mailing address, zip code, birth date, gender, user ID and password, or other information may be collected via the Site.

Information from Other Sources...

We may receive information about you from other sources and add it to your personal information.


We may collect information from you in several different areas on the site, including, but not limited to:


You may first be asked to complete a registration form and provide personally identifiable information; you may be asked to choose a user ID and password to take advantage of certain features on the site.


We may offer free newsletters on the site to share special information about us, our events, our affiliates and/or our sponsors. You may receive a newsletter based on registering for that particular information or in conjunction with a special feature, such as registering for special offers. You may cancel your free e-mail subscription by following the instructions provided on the site, or even in a designated area of the newsletter.


We may operate contests and sweepstakes through the site, which will require registration. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes. We may ask you permission to allow us to post publicly some of your information on something such as a winner’s page, in the event you win a contest or sweepstakes. Except as required by applicable law, we will not post your information without your permission.


From time-to-time we may request personally identifiable information from you via surveys. Participation is voluntary, as is your decision to disclose this information.

Transaction Information...

If you order any information from our Site, buy any of our products or subscribe for any of the services offered on our Site, we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, i.e., to deliver the information, products or other services that you order, and to invoice you. Such information is collected and stored through encrypted means for your protection.

How Your Information Is Used...

Whenever your personal data is collected on our site, you will be presented with an opportunity to "opt-in" or "opt-out" of the Hotel Riviera Maya’s registered user database. The hotel will periodically send information to users who have acknowledged their willingness to receive it via e-mail or postal service. This information may include but is not limited to service and policy updates, announcements, promotions, and product and service offerings from the hotel and their partners and sponsors. You may change your status in this regard at any time by e-mailing to


This Site incorporates reasonable safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information that we may collect and we have put into place reasonable precautions to protect such information from loss, misuse and alteration. Your personally identifiable information is transferred to our computers utilizing encryption software. Only those employees who need access to your information in order to do their jobs are allowed access. Our security policies are reviewed periodically and revised as required.


You should be aware that when you are on the Site you could be directed to other sites beyond our control. For example, if you "click" on a banner advertisement, the "click" may take you off the Site onto a different Web site. This includes links from advertisers, sponsors and partners that may use the Site's logo as part of a co-branding agreement. These other Web sites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. If you visit a Website that is linked to our Site, you should consult that site's privacy policy before providing any personal information.


By using this Site, you signify your agreement to the terms of our privacy policy. If we decide to change or update this privacy policy, we will give you notice of the changes made so you can be aware of such revised privacy policy. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an e-mail or some other means. Your continued use of the Site shall constitute your acceptance of such revised privacy policy.


If your personally identifiable information changes (such as your zip code), or if you no longer desire to access our Site, we will attempt to provide a way to correct, update or remove the personal data you have provided to us. This can be done by making changes to your profile, by using an opt-out message in an e-mail, or by e-mailing

Questions regarding this statement should be directed to: